Helper Solution Employment Agency values and protects your privacy and personal information. Because of the nature of our services, we must deal with personal data. You may read more about the data we collect, how it will be used, who will handle it, and how to get in touch with us if you have any questions in the sections below.

Personal Information Collection Statement 

This statement may be amended from time to time without prior notice and you should check the latest version regularly. Helper Solution Employment Limited (hereinafter referred to as "the Company") undertakes to comply with the responsibilities and requirements of the Personal Data (Privacy) Ordinance (the "Ordinance") and its employees must also keep confidential all personal data collected and/or stored and/or used by the Company and strive to keep it properly and comply with the responsibilities and requirements set out in the Ordinance.

Purpose and means of collecting personal data

• Sign or process the documents required and/or relevant documents for the employment of foreign domestic helpers;

• When signing the Company's Helper's Contract, Applicant Information Form, Re-election Form and Employment Contract;

• in the event of termination of the contract;

• When signing the contract;

• When contacting the Company for enquiries or complaints;

• When using the Company's employment intermediary services;

• When using or browsing the Company's website;

• When participating in various promotions and other activities through the Company;

• To assist in staff training, improve service quality and enquiries, your conversations with our Customer Service staff may be recorded;

Type of Personal Data

The personal data collected by the Company includes (but is not limited to) the following:

• Documents or personal data required by the Immigration Department and/or Consulate when applying for the employment of a foreign domestic helper.

• Information necessary to verify your identity, including copies of identification documents, numbers.

• Your and your family members' names, identity card numbers and dates of birth in both Chinese and English.

• A copy of your proof of relationship.

• Contact number/email address, etc.

• Proof of your address, including proof of address and/or a copy of the lease.

• Proof of your income/assets, including copies of income certificates, bank statements or passbooks, certificates of deposit, bank or financial account information, etc.

• A transcript or recording of your telephone call to our hotline and telephone interview.

• Your e-mail or letter to us.

Retention of Personal Data

• Personal data will be stored until it fulfils the original purpose for which it was collected, or directly related to; unless the above personal data may be retained in accordance with any applicable regulations or contracts; and

• In accordance with the above guidelines and the Company's internal procedures, personal data will be cleaned in the Company's electronic, manual and other storage systems after a certain storage period.

Security of Personal Data

In order for employees who we believe it is reasonable to contact you to provide services to you or who have a reasonable need for other working relationships to have access to your personal data. We have a set of security measures in place to incorporate the protection of personal data requirements to protect your personal data.

Use of Personal Data

We may use and analyze your information for purposes including (but not limited to) the following:

• Documents or personal data required for the application for employment of foreign domestic helpers, including additional documents required by the Immigration Department/and the Consulate

• Verify your identity

• To process your enquiries and to provide you with progress/up-to-date information on the services you have enquired about

• To provide services to you and to process the services you have already used

• To assist you in making enquiries about services, including investigating and resolving issues affecting the quality of our services

• To issue you a bill about your use of our services

• To respond to your enquiries or complaints about our services

• Keep records for reference

• Promotion and publicity of any of the Company's services

• To assist the Company in preventing fraud or crime

• Contact you when needed

• Disclosure required or permitted by law

Disclosure and Sharing of Personal Data

We will keep confidential all personal data we hold but may disclose information about you to:

• Law enforcement agencies, government departments, regulatory authorities, courts or other bodies required by law

• Overseas suppliers

• Bank or credit card company

• Professional Counsel (including lawyers and auditors)

Online Collection of Personal Data 

The Company is committed to protecting the information provided by you, but based on the nature of the Internet, the Company cannot make full guarantees.

Some of our websites may disclose aggregate statistics on visitors to non-personally identifiable websites to advertisers, and some websites may also collect comprehensive information about visitors, such as statistics on the number of visits. Such information may include, but is not limited to, browser type and version, operating system, IP address and/or domain name.

Unless otherwise stated, when you visit this website, we will only collect records of your visits and will not collect any personal data from you. Cookies (if any) set up on any part of our website are not used to collect personal data. Cookies are small computer files that can be stored on the computer of the user of a web page and are used to obtain configuration information and analyze the browsing habits of the user of the web page. Once the cookie is stored, the user does not have to register again when they visit the website again. Cookies are often used to track the user's preferences of the website theme, you can modify the relevant Internet options or computer system browsing preferences settings, refuse to store cookies, however you may not be able to use or activate some of the features offered by this website. Our website may block users who do not accept cookies.

In order to provide visitors with more information and services, the Company will link to other websites ("Third Parties") that collect the Visitor's personal data (e.g. your name, telephone, email address) when the Visitor uses the Service, and that they comply with their Privacy Policy when collecting the Personal Data, which does not bind these third parties. Our website may block users who do not accept cookies.

Access to and correction of personal data

According to the Ordinance, subject to the exceptions set out therein, each customer has the right to do the following: 

• Check whether the company holds personal data about itself and obtain a copy of such data

• To request the Company to correct inaccurate personal data about itself

• Be aware of the Company's policies and practices regarding personal data and be informed of the nature of the personal data held by the Company

• In accordance with the Ordinance, the Company reserves the right to charge a reasonable fee for the purpose of receiving requests for data verification

• Requests for verification of personal data, correction of personal data or inquiries regarding the nature of the information held by the Company shall be made in writing.

Enquiries

If you have any enquiries about this Statement, please feel free to contact the General Manager of the Company at the following address:

Room R 1101, 11/F, Tung Ning Building, No.2 Hillier Street, Sheung Wan, Hong Kong.